07855 123 398Reporting abuse
If you are concerned about the welfare of a child or adult at risk, do not delay in contacting the police, using 999 if a child or adult is believed to be in immediate danger.
It is the policy of the Catholic Church in England and Wales to report all allegations of abuse to statutory authorities, regardless of whether the abuse occurred recently or in the past, or whether the accused person is living or deceased.
If you are in any role within the Catholic Church in England and Wales, you must refer allegations directly to the safeguarding office for your diocese or religious congregation, or directly to the police.
If you are a member of the public, please refer allegations directly to the police and also to the safeguarding office in your diocese; (the relevant diocesan safeguarding office can be located using the interactive map on the links page of this website. Contact details for the diocese will be shown when you click on the relevant area of the map.
You can also contact CSAS by telephoning 0207 901 1920 or via email at firstname.lastname@example.org. Any referrals made directly to CSAS will be immediately passed to the local safeguarding office for further action as appropriate. Where appropriate, CSAS will refer matters directly to the statutory authorities.
Please note that neither CSAS nor the safeguarding offices in England and Wales provide an emergency or 24 hour service.
If you have been hurt by abuse you can talk to your safeguarding coordinator or other agencies such as those listed below.
- NSPCC Child Protection Helpline: 0808 800 5000 (lines free and open 24 hours). Phone if you are worried about a child.
- Child-line: 0800 1111 (lines free and open 24 hours). Phone if you are a child or young person and are worried about anything.
- National Domestic Violence Helpline: 0808 2000 247 ((lines free and open 24 hours). Phone if you are experiencing domestic abuse.
- Samaritans Helpline: 08457 90 90 90 (open 24 hours). Phone if you feel you are struggling to cope and need someone to talk to.
- Action on Elder Abuse Helpline: 080 8808 8141 (free phone Monday to Friday 9-5pm)
Making a complaint about safeguarding services
CSAS does not and cannot investigate complaints about the actions of Dioceses and Religious Congregations. Neither does CSAS act as a complaint adjudicator deciding if complaints are upheld. Instead, the complaint is referred to the most appropriate authority or person for resolution.
Although CSAS does not investigate or act as adjudicator, they will always seek to listen and show genuine empathy and concern for what a complainant has to say. CSAS strives to be approachable and to convey a safe and trusting environment for open discussion.
For more information about making a complaint about safeguarding services, please see the Information Sheet in the Procedures Manual section on this website.
Members of CSAS
Dr Colette Limbrick
Safeguarding Service Manager
National Training Coordinator